Talk to a person.
Every message reaches the people who build and run the software. There is no ticket maze and no first-line script.
The fastest way to reach us, for anything at all — a fault, a question, billing, an account, or a request about your data.
Phone
+44 1792 316282
Monday to Friday, 9am – 6pm UK time
Post
Vesopa Software Ltd
Baglan, Port Talbot, SA12 7AX, Wales, United Kingdom
What to expect
A reply from a person within one working day. Most arrive the same day.
If a till, kitchen screen or customer display is out of service in a live venue, say so in the first line and call the number above. That is treated as an emergency, not a queue position.
Invoices, receipts and payment questions are answered from the same address, or from inside your portal where the whole history sits.
Access, correction, export and deletion requests are answered within 30 days, and usually within a few. See data deletion.
The apps we support
Vesopa EPOS, Vesopa Kitchen and Vesopa Customer Display, distributed through the Microsoft Store; the Vesopa customer portal at vesopasoftware.com/portal; and any site, app or system we have built for you under a project.
If you bought a Vesopa product through a reseller or an app store, you can still come straight to us — you do not have to go back through them.
Before you write
Two lines make almost every fault faster to fix: what you were doing, and what happened instead. If you can, add the venue name, the device (till, kitchen screen, customer display, phone, browser) and the time it happened. Screenshots are always welcome.
Send a message
This reaches the same inbox as the address above. If you would rather use your own mail client, do — nothing here is required.