Complaints procedure
Last updated 8 November 2026
How to complain, how quickly we answer, and where to go next.
These pages are published by Vesopa Software Ltd, a private limited company registered in England and Wales, company number 17362206, registered office Baglan Innovation Centre, Central Avenue, Baglan, Port Talbot, SA12 7AX, Wales, United Kingdom. Contact: info@vesopa.com, telephone +44 1792 316282. In these pages "Vesopa", "we" and "us" mean Vesopa Software Ltd.
1. How to complain
Tell us by email at info@vesopa.com, by phone on +44 1792 316282, or in writing to Vesopa Software Ltd, Baglan Innovation Centre, Central Avenue, Baglan, Port Talbot, SA12 7AX, Wales, United Kingdom. Please tell us your name, your venue or account, what went wrong, and what you would like us to do.
2. What happens next
- We acknowledge your complaint within 2 working days.
- A named person looks into it, and we aim to give you a full answer within 10 working days. If it needs longer, we tell you why and when you will hear.
- If you are not happy with the answer, ask for it to go to a director, who replies within 10 working days with our final response.
3. If it is about a payment in a venue
Payments in a venue are between you and that venue. Please contact the venue first. We help the venue look into it.
4. If you are still not satisfied
- Consumers in the UK may contact Citizens Advice or take a claim to court (small claims for amounts up to £10,000 in England and Wales).
- Data protection: you may complain to the Information Commissioner's Office at ico.org.uk, or to the data protection authority where you live in the EU.
- Card payments: your card issuer may be able to help through its dispute process.
We keep a record of complaints and review them so the same problem does not happen again.